Consumer Shipping and Retail Returns Policy.

If any of your items arrive damaged we will replace them and we may ask you to return the damaged items.

We will refund any reasonable return postage costs- proof of posting costs will be required.

Where items are damaged in transit you may be asked to provide information to help us to reclaim our costs.

If any of your items arrive damaged please retain the items and packaging and contact us on 01895 639 778 as soon as possible.

Damages must be reported to us within 2 working days of receipt.

Under UK law when you purchase items form us you have the right to cancel the contract for the purchase of any of these items within a period of 30 working days, beginning with the day after the day on which the item was delivered.

If you wish to cancel any part of an order you have placed with us please let us know.

Contact us on 01895 639 778 or email us at phillyshiels@franklyirresistible.co.uk

Our telephone lines are open Mon- Fri 10 am – 6 pm

Please note that to cancel items that have already been dispatched you will need to return those items to us at your cost to be received within 30 working days, beginning with the day after the day on which the item is delivered.

We strongly recommend you get proof of posting your items, such as a free certificate of posting at a post office or use a recorded or tracked delivery service for returning your items.

Please note distance selling regulations do not apply to items that have been made bespoke for you or bought for business purposes.

For custom business orders not available via our website but put together (usually for large quantities or larger sizes of expensive oils), once an invoice has been issued all these orders will be subject to a 20 % restocking fee if cancelled.

The restocking fee covers the time and cost of preparing a custom order and in ordering in goods to fulfil the order.

Any refunds that fall outside of the above are the discretion of the management.